Black BLK-SY20 Series Setup Guide download pdf (Page 30)

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APPENDIX B: TROUBLESHOOTING

B.4 Support

If you cannot resolve an issue, please contact the Supercircuits Support at 1.800.335.9777 for

assistance. When you contact support, please provide the server reports, log le and a brief description

of the problem, if possible.

• To generate a server reports, enter the following into the IE address eld:

https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list

- and -

https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list

where <IP ADDRESS> is the IP address of your camera. The server report contains important

information about the device, as well as a list of the current parameters.

• To generate a log report, use IE to log into the unit. In the View screen, click the following items,

entering security information when required: SETUP > Maintenance > System Log > LOG LIST

Click the name of the Log List of interest.

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Black BLK-SY20 Series Setup Guide Page 30